Remote Technical Training Lead, Shared Services

2020 Companies; Southlake, Northern (TX, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K with matching

Paid Time Off

Paid Holidays

Mobile reimbursement

Job summary

2020 Companies is seeking a remote Technical Training Lead to develop and maintain high-quality training content for client programs and onboarding initiatives. You will work with the Shared Services Training team to deliver instructional materials, videos, and SCORM modules while coordinating with Account Managers and onboarding teams.

The role requires 3–5 years in training, instructional design, or related fields, strong communication, and proficiency with Office tools and content creation

Qualifications

• 3–5 years of experience in Training, Instructional Design, Project Coordination, Client Services, or a related field.
• Experience creating technical documentation, instructional guides, or training materials.
• Strong written and verbal communication skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to manage multiple concurrent assignments and deadlines.
• Strong collaboration and relationship management skills.

Responsibilities

• Monitor communications from Account Managers regarding new and existing projects.
• Attend project kickoff meetings to gather training requirements.
• Develop and maintain professional instructional guides using standardized templates.
• Design field-ready PDF instructions and technical job aids.
• Create, edit, and maintain instructional videos from field recordings and digital assets.
• Assist with SCORM module creation, publishing, and maintenance.
• Develop technical and foundational training content for field representatives.
• Build and maintain project surveys supporting client execution requirements.
• Maintain the Training Tracker to ensure project transparency.
• Update training materials based on client changes and field feedback.
• Maintain the SharePoint content library and version control.
• Monitor training assignments and completion reporting.
• Assist with Teams channel moderation and onboarding support.
• Collaborate with the Technical Training Manager on workload priorities.
• Recommend improvements to training documentation, workflows, and instructional content.
• Support cross-functional teams to ensure successful project execution.

Skills

Instructional Design

Training

Project Coordination

Client Services

Communication

Organization

Collaboration

Tools

Microsoft Office Suite

Excel

SharePoint

Canva

Adobe Creative Suite

Articulate SCORM

Synthesia

Job description

2020 Companies is seeking a remote Technical Training Lead to develop and maintain high-quality training content for client programs and onboarding initiatives. You will work with the Shared Services Training team to deliver instructional materials, videos, and SCORM modules while coordinating with Account Managers and onboarding teams.

The role requires 3–5 years in training, instructional design, or related fields, strong communication, and proficiency with Office tools and content creation