Remote Technical Trainer for IT & Learning Content

GovCIO; Jackson (MS); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a remote Technical Trainer to design and deliver training programs that accelerate user adoption of operational workflows, software, and hardware across diverse government IT environments.

You will create clear training content, deliver engaging sessions to technical and non-technical audiences, and collaborate with product managers, engineers, and support teams to ensure materials stay current with system changes and mission objectives.

Qualifications

• Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field with 5 yrs of experience (or equivalent).
• Minimum 2 years of experience developing training content, technical documentation, or knowledge materials.
• Experience delivering classroom, virtual, or webinar-based training to diverse audiences.
• Experience supporting operational, technical, healthcare IT, government, or enterprise technology environments preferred.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent communication skills, ability to speak clearly, confidently, and comfortably with a wide range of audiences
• Ability to communicate effectively both verbally and in writing, including status reports, scoping documents, lessons learned, roadblocks / impediments and other training related documentation
• Able to communicate ideas in both technical and user-friendly language
• History of consistently meeting or exceeding established individual performance objectives and goals
• Calm and focused ability to handle high-pressures escalations, roadblocks / challenges, and customer expectations
• Be a team player!
• Regular and reliable attendance is required

Responsibilities

• Develop, maintain, and update instructor-led training, virtual training, Knowledge Base (KB) articles, Standard Operating Procedures (SOP), and other learning resources.
• Deliver engaging and professional training sessions to technical and non-technical audiences using instructor-led, virtual, and self-paced learning methods.
• Translate complex operational and technical concepts into clear, concise, and user-friendly content.
• Collaborate with program management, operational team, product managers, technicians, engineers, and training team to identify training needs and develop effective learning solutions.
• Evaluate training effectiveness and recommend improvements to increase learner engagement, knowledge retention, and user adoption.
• Ensure training materials remain current with system enhancements, process changes, and evolving business requirements.
• Support new technology implementations, system releases, and operational initiatives through development and delivery of training content.
• Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success.

Skills

Public speaking

Training delivery

Communication skills

Project management

Adaptability

Education

Bachelor's degree in Education/Training/Communications/IT

Tools

LMS

Microsoft 365

Technical writing tools

Job description

GovCIO is seeking a remote Technical Trainer to design and deliver training programs that accelerate user adoption of operational workflows, software, and hardware across diverse government IT environments.

You will create clear training content, deliver engaging sessions to technical and non-technical audiences, and collaborate with product managers, engineers, and support teams to ensure materials stay current with system changes and mission objectives.