Remote Technical Support Specialist – WhatsApp API (EMEA)

360Dialog Gmbh; Town of Poland (NY); Remote; USD 22,836 - 34,254; Full time

Benefits offered by this job

Remote work from anywhere

Competitive salary

Contract-based position

Global team

Job summary

360dialog is seeking a customer support professional to join our remote, globally distributed team. You will handle tickets, chat, email, and online meetings, collaborating with L2 support to resolve WhatsApp API issues and guide partners through the WhatsApp Business ecosystem.

With 3–4 years in support and a STEM degree, you will troubleshoot, communicate with Meta representatives, and work with EMEA onboarding and commercial teams.

Qualifications

• 3-4 years in support / technical support roles.
• Proven experience with web technologies (HTML, JavaScript, CSS).
• Experience with REST APIs & Webhooks and helpdesk software.

Responsibilities

• Provide customer support across tickets, chat, email, and online meetings.
• Collaborate with L2 support teams to identify and implement effective solutions.
• Troubleshoot WhatsApp API-related issues and resolve technical problems.
• Guide partners and clients in navigating the WhatsApp Business ecosystem.
• Communicate with WhatsApp / Meta representatives.
• Work closely with EMEA onboarding and commercial teams.

Skills

Web development basics

REST APIs & Webhooks

Helpdesk software experience

English (C1+) & another language

Education

Comp Sci / STEM degree

Tools

REST APIs tools

Job description

360dialog is seeking a customer support professional to join our remote, globally distributed team. You will handle tickets, chat, email, and online meetings, collaborating with L2 support to resolve WhatsApp API issues and guide partners through the WhatsApp Business ecosystem.

With 3–4 years in support and a STEM degree, you will troubleshoot, communicate with Meta representatives, and work with EMEA onboarding and commercial teams.