Remote Technical Support Specialist Tier 1

Hiawatha Broadband Communications, Inc; Wabasha (MN); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Family Medical benefits

HSA

Paid time off

Paid holidays

Job summary

Hiawatha Broadband Communications, Inc is seeking a Technical Support Representative Tier 1. The role responds to calls, analyzes and troubleshoots issues, creates and resolves tickets, and escalates when needed. Remote position with proximity to Hastings, Farmington, St. Charles, Winona, and Wabasha, MN.

Schedule is 11:30am-8pm, M-F. Starting pay is $19/hour with overtime possible. Ideal candidates have a high school diploma or GED, strong PC familiarity, and knowledge of Windows and common

Qualifications

• High school diploma or GED required.
• ),

Responsibilities

• Answer Help Desk calls courteously and follow procedures.

Skills

Problem solving

Customer relations

Communication skills

Networking concepts

Windows familiarity

Education

High school diploma or GED

Tools

Windows OS

Outlook / email clients

Web browsers

Help desk software

Basic network troubleshooting

Job description

Hiawatha Broadband Communications, Inc is seeking a Technical Support Representative Tier 1. The role responds to calls, analyzes and troubleshoots issues, creates and resolves tickets, and escalates when needed. Remote position with proximity to Hastings, Farmington, St. Charles, Winona, and Wabasha, MN.

Schedule is 11:30am-8pm, M-F. Starting pay is $19/hour with overtime possible. Ideal candidates have a high school diploma or GED, strong PC familiarity, and knowledge of Windows and common