Remote Support Technician Tier 1

Corporate Technologies LLC; Eden Prairie (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Job summary

Corporate Technologies is seeking a Tier 1 IT Helpdesk Support Specialist in Eden Prairie, MN. You will be the first point of contact for clients across the United States, diagnosing basic issues and communicating technical information in plain language over the phone.

This entry-level, full-time role focuses on diagnosing basic networking and email issues, logging tickets, and escalating complex problems to Tier 2.

Qualifications

• High school diploma or equivalent; an associate or bachelor’s degree in IT is a plus.
• Prior experience in customer service or IT support is preferred but not required.
• Familiarity with IT ticketing systems is desirable.

Responsibilities

• Answer incoming phone calls from clients across the United States, delivering excellent customer service.
• Diagnose and troubleshoot basic networking and security issues.
• Assist clients with Microsoft Exchange servers and email-related inquiries.
• Log and track incidents, requests, and issues in our ticketing system.
• Escalate complex technical issues to Tier 2 support as needed.
• Educate and guide clients through problem-solving steps in a clear and understandable manner.
• Collaborate with team members to provide comprehensive solutions and share knowledge.

Skills

Verbal communication

Networking basics

Exchange server knowledge

Problem-solving

Customer service

Team collaboration

Education

High school diploma

Associate or bachelor's in IT a plus

Tools

IT ticketing system

Job description

Job Title

Tier 1 IT Helpdesk Technician

Location

Eden Prairie, MN

Company

Corporate Technologies

Job Type

Full-Time, Entry-Level

About Us

Join our dynamic team at Corporate Technologies, a leading Managed Service Provider committed to delivering exceptional IT support and solutions to our clients across the United States. We are seeking a dedicated and enthusiastic Tier 1 Technician to join us at our Eden Prairie headquarters.

Job Description

As a Tier 1 IT Helpdesk Support Specialist, you will be the first point of contact for our clients, providing top-notch technical support over the phone. You will diagnose and resolve basic technical issues, ensuring a seamless user experience for our customers. Your ability to effectively communicate technical information to non-technical users will be key to your success in this role.

Key Responsibilities

• Answer incoming phone calls from clients across the United States, delivering excellent customer service.
• Diagnose and troubleshoot basic networking and security issues.
• Assist clients with Microsoft Exchange servers and email-related inquiries.
• Log and track incidents, requests, and issues in our ticketing system.
• Escalate complex technical issues to Tier 2 support as needed.
• Educate and guide clients through problem-solving steps in a clear and understandable manner.
• Collaborate with team members to provide comprehensive solutions and share knowledge.

Required Skills

• Strong verbal communication skills, with the ability to explain technical issues to non-technical customers.
• Basic understanding of networking and security principles.
• Knowledge of Microsoft administration, with a focus on Exchange servers and email support.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Customer-focused mindset with a passion for helping others.

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree in Information Technology or a related field is a plus.
• Prior experience in customer service or IT support is preferred but not required.
• Familiarity with IT ticketing systems is desirable.

Benefits

• Opportunities for professional development and growth.
• Medical, Dental, Vision, 401K with company match, PTO, and many more
• Friendly and supportive work environment.
• The salary range for this position is $18.00 - $20.00 per hour.

Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.