Tier 1 Tech Support Specialist: Growth & Benefits

Hiawatha Broadband Communications; Wabasha (MN); On-site; USD 40,000 - 51,000; Full time

Job summary

Hiawatha Broadband Communications in Wabasha, MN is seeking a Technical Support Representative Tier 1 to respond to calls, troubleshoot issues, create and resolve tickets, and escalate as needed. The role emphasizes delivering an exceptional HBC customer experience and maintaining professional conduct with customers.

The position requires a high school diploma or GED, PC familiarity, and strong analytical and communication skills.

Qualifications

• High school diploma or GED required.
• Strong problem-solving and analytical skills.
• Experience with hardware, network issues, digital phone, and connectivity is a plus.

Responsibilities

• Answer Help Desk calls in a courteous, friendly manner and follow procedures.
• Monitor and respond to Support emails.
• Log calls in Help Desk system with detailed information.
• Respond to customer tickets and emails; troubleshoot cable modem or digital phone issues.

Skills

PC literacy

Analytical thinking

Troubleshooting

Networking concepts

Customer communication

Driver's license

Education

High School Diploma or GED

Tools

Macs familiarity

Job description

Hiawatha Broadband Communications in Wabasha, MN is seeking a Technical Support Representative Tier 1 to respond to calls, troubleshoot issues, create and resolve tickets, and escalate as needed. The role emphasizes delivering an exceptional HBC customer experience and maintaining professional conduct with customers.

The position requires a high school diploma or GED, PC familiarity, and strong analytical and communication skills.