Tier 1 Tech Support Specialist – Cable & Digital Services

HIAWATHA BROADBAND COMMUNICATIONS in; Wabasha (MN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Family Medical

Dental and Vision

Company funded HSA

Paid Time Off

Paid Holidays

401(k) with company match

Life insurance

Job summary

Hiawatha Broadband Communications in Wabasha, MN is seeking a Technical Support Representative Tier 1 to respond to calls, troubleshoot issues, and manage tickets. You will maintain a professional company image, follow policies, and assist customers with cable modem and digital phone problems.

The role offers full-time hours, competitive pay starting at $19/hour and overtime as applicable, and a benefits package within a friendly team environment with opportunities for growth.

Qualifications

• High school diploma or GED required.
• Familiarity with PCs is important.
• Experience troubleshooting hardware and network issues is desirable.
• Understanding of networking terms is beneficial.
• Good customer relations and communication skills are required.

Responsibilities

• Answer Help Desk phones in a courteous manner and follow procedures.
• Monitor and respond to support emails.
• Enter calls in Help Desk software with detailed information.
• Routinely check voicemail and respond to tickets and emails.
• Provide support for cable modem or digital phone issues.

Skills

Analyze problems

PC familiarity

Troubleshoot hardware

Networking concepts

Customer service

Education

High school diploma or GED

Job description

Hiawatha Broadband Communications in Wabasha, MN is seeking a Technical Support Representative Tier 1 to respond to calls, troubleshoot issues, and manage tickets. You will maintain a professional company image, follow policies, and assist customers with cable modem and digital phone problems.

The role offers full-time hours, competitive pay starting at $19/hour and overtime as applicable, and a benefits package within a friendly team environment with opportunities for growth.