Remote Tech Support Specialist - Tier 1

Schurz Communications; Hastings (MN); Remote; USD 22,000 - 31,000; Full time

Job summary

Schurz Communications is seeking a Technical Support Representative Tier 1 to handle help desk calls, emails, and ticketing from a remote location with proximity to Hastings or Farmington, MN. The role starts at $19/hour with overtime as applicable and is a full-time position reporting to the Manager, Technical Support.

Responsibilities include answering phones, monitoring emails, entering tickets, and troubleshooting cable modem and digital phone issues, while maintaining professional company

Qualifications

• High school diploma or GED equivalent.
• Valid and clean driver's license.
• Familiarity with PCs.
• Knowledge of Windows OS and common email clients (Outlook, Outlook Express, Thunderbird, Eudora); Browsers (IE, Firefox).
• Ability to analyze, identify, prioritize and solve problems.
• Experience troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity.
• Understanding of networking terms.
• Good customer relations and communication skills.
• Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation.

Responsibilities

• Answer the Help Desk phones in a courteous and friendly manner and following the procedures as outlined.
• Monitor and respond to Support emails
• Enter the calls in Help Desk tracking software, including detailed information.
• Routinely check voicemail
• Respond to customer generated tickets and email support requests.
• Provide support for any cable modem or digital phone issues.
• Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers at all times
• Comply with company policies and specifications
• Perform other duties as assigned

Skills

Customer service

Communication skills

Analytical thinking

Problem solving

PC familiarity

Education

High school diploma or GED

Tools

Windows OS

Outlook

Outlook Express

Thunderbird

Eudora

IE/Firefox

Job description

Schurz Communications is seeking a Technical Support Representative Tier 1 to handle help desk calls, emails, and ticketing from a remote location with proximity to Hastings or Farmington, MN. The role starts at $19/hour with overtime as applicable and is a full-time position reporting to the Manager, Technical Support.

Responsibilities include answering phones, monitoring emails, entering tickets, and troubleshooting cable modem and digital phone issues, while maintaining professional company