Remote Technical Support Specialist — Flexible Hours
BairesDev
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
BairesDev in the United States is hiring a Technical Support Analyst for a 100% remote role. You will provide technical support, troubleshoot system issues, and assist with incident resolution while expanding your technical expertise.
You will document issues, maintain knowledge bases, and collaborate with senior staff in a flexible, growth-oriented environment. Advanced English is required, with 3+ years in support and a strong customer-service focus.
Qualifications
- 3+ years in technical support or related roles.
- Knowledge of operating systems, networks, and applications.
- Experience with ticketing systems and support tools.
- Strong problem-solving and analytical skills.
- Effective communication and customer service focus.
- Advanced level of English.
Responsibilities
- Provide technical support and troubleshooting for system issues.
- Assist in incident resolution and collaborate with technical teams.
- Document technical issues and maintain knowledge base articles.
- Support senior staff in complex problem resolution.
- Monitor support tickets and ensure timely responses.
- Contribute to improving support processes and procedures.
Skills
Tools
Job description
BairesDev in the United States is hiring a Technical Support Analyst for a 100% remote role. You will provide technical support, troubleshoot system issues, and assist with incident resolution while expanding your technical expertise.
You will document issues, maintain knowledge bases, and collaborate with senior staff in a flexible, growth-oriented environment. Advanced English is required, with 3+ years in support and a strong customer-service focus.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
