Remote Technical Support Analyst - Global Growth

BairesDev

United States

Remote

USD 52,000 - 78,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Pay in USD

HW & SW setup for home office

Flexible hours

Parental leave and holidays

Global team environment

Job summary

At BairesDev, a leading technology solutions provider with a global client base, we are seeking a Technical Support Analyst to join our remote-first team. You will help resolve technical issues, collaborate with engineers, and ensure high levels of customer service while expanding your technical expertise in a fast-growing company.

This role offers a 100% remote work model, competitive USD-based compensation, home setup support, flexible hours, and a diverse, global mentoring environment.

Qualifications

3+ years of experience in technical support or related roles.
Knowledge of operating systems, networks, and applications.
Experience with ticketing systems and support tools.
Good problem-solving and analytical skills.
Effective communication skills and customer service focus.
Advanced level of English.

Responsibilities

Provide technical support and troubleshooting for system issues.
Assist in incident resolution and collaborate with technical teams.
Document technical issues and maintain knowledge base articles.
Support senior staff in complex problem resolution.
Monitor support tickets and ensure timely responses.
Contribute to improving support processes and procedures.

Skills

Technical support

Customer service

Communication

Analytical thinking

English proficient

Tools

Ticketing systems

Support tools

Job description

This role offers a 100% remote work model, competitive USD-based compensation, home setup support, flexible hours, and a diverse, global mentoring environment.

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