Technical Support Specialist

AMW Group; West Hollywood (CA); Remote; USD 55,000 - 85,000; Full time

Job summary

AMW Group is seeking a Technical Support Specialist for a remote role with on-site work as needed in the West Hollywood area. You will assist clients daily via email, chat, and phone, reproduce issues for engineering, and guide new clients through setup and training.

You will also maintain and update help articles to reflect product changes. The role requires a knack for troubleshooting, strong written communication, and the ability to learn new products quickly.

Qualifications

• Experience supporting software users.
• Patience, clear writing and a knack for troubleshooting.
• Comfort learning products in depth.

Responsibilities

• Answer client questions and support requests every day, by email, chat and phone.
• Reproduce problems, write clear reports for engineering and follow through until they're fixed.
• Help new clients get set up and get their team started.
• Keep help articles current as our products change.

Skills

Experience supporting software users

Clear writing

Troubleshooting

Learning products

Job description

Technical Support Specialist at AMW Group

AMW provides strategic services and develops software and AI agents for businesses, backed by nearly 30 years of marketing, sales and business experience.

Help our clients with our software every day, and make sure what they report gets fixed.

What you'll do

• Answer client questions and support requests every day, by email, chat and phone.
• Reproduce problems, write clear reports for engineering and follow through until they're fixed.
• Help new clients get set up and get their team started.
• Keep help articles current as our products change.

What you bring

• Experience supporting software users.
• Patience, clear writing and a knack for troubleshooting.
• Comfort learning products in depth.

This is a remote role, with on-location work as needed.