Technical Support Specialist at AMW Group

AMW Group; West Hollywood (CA); Remote; USD 52,000 - 64,000; Full time

Job summary

AMW Group is seeking a customer support professional to help clients use our software and AI agents. You’ll answer questions via email, chat, and phone, reproduce issues for engineering, and guide new clients through setup.

This is a remote role with occasional on-site work in West Hollywood, CA. You’ll keep help articles current as our products evolve and work to ensure reported issues are fixed promptly.

Qualifications

• Experience supporting software users.
• Patience, clear writing and a knack for troubleshooting.
• Comfort learning products in depth.

Responsibilities

• Answer client questions and support requests every day, by email, chat and phone.
• Reproduce problems, write clear reports for engineering and follow through until they're fixed.
• Help new clients get set up and get their team started.
• Keep help articles current as our products change.

Skills

Software user support

Clear writing

Troubleshooting

Job description

AMW provides strategic services and develops software and AI agents for businesses, backed by nearly 30 years of marketing, sales and business experience.

Help our clients with our software every day, and make sure what they report gets fixed.

What you’ll do

• Answer client questions and support requests every day, by email, chat and phone.
• Reproduce problems, write clear reports for engineering and follow through until they're fixed.
• Help new clients get set up and get their team started.
• Keep help articles current as our products change.

What you bring

• Experience supporting software users.
• Patience, clear writing and a knack for troubleshooting.
• Comfort learning products in depth.

This is a remote role, with on-location work as needed.