Remote Technical Support Specialist

VXI Global Solutions; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Cell phone stipend

Training and growth

Referral bonuses

Inclusive, remote-friendly culture

Job summary

VXI Global Solutions is seeking a Technical Support Advisor for a remote call center role. You’ll deliver exceptional customer service while diagnosing and resolving issues across iOS, macOS, smartphones, tablets, and PCs.

Key responsibilities include handling inquiries via phone, collaborating with teammates, and adapting communication to diverse customers. Competitive pay, comprehensive benefits, and a supportive virtual environment are offered.

Qualifications

• Experience in customer-facing roles, such as call centers or support environments.
• Strong verbal and written communication skills.
• Proven problem-solving abilities with a flexible approach to challenges.
• Comfort navigating multiple software tools and systems to resolve issues.
• Self-motivated with good time-management.

Responsibilities

• Handle customer inquiries via phone and provide tailored solutions to technical issues.
• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Collaborate with fellow advisors to share expertise and achieve team goals.
• Adjust communication style to meet diverse customer needs and ensure positive experiences.

Skills

Customer service

Technical troubleshooting

Clear communication

Time management

Self-motivated

Tools

CRM systems

Ticketing systems

Job description

VXI Global Solutions is seeking a Technical Support Advisor for a remote call center role. You’ll deliver exceptional customer service while diagnosing and resolving issues across iOS, macOS, smartphones, tablets, and PCs.

Key responsibilities include handling inquiries via phone, collaborating with teammates, and adapting communication to diverse customers. Competitive pay, comprehensive benefits, and a supportive virtual environment are offered.