Remote - Technical Support Advisor

VXI Global Solutions; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Cell phone stipend

Training and growth

Referral bonuses

Inclusive, remote-friendly culture

Job summary

VXI Global Solutions is seeking a Technical Support Advisor for a remote call center role. You’ll deliver exceptional customer service while diagnosing and resolving issues across iOS, macOS, smartphones, tablets, and PCs.

Key responsibilities include handling inquiries via phone, collaborating with teammates, and adapting communication to diverse customers. Competitive pay, comprehensive benefits, and a supportive virtual environment are offered.

Qualifications

• Experience in customer-facing roles, such as call centers or support environments.
• Strong verbal and written communication skills.
• Proven problem-solving abilities with a flexible approach to challenges.
• Comfort navigating multiple software tools and systems to resolve issues.
• Self-motivated with good time-management.

Responsibilities

• Handle customer inquiries via phone and provide tailored solutions to technical issues.
• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Collaborate with fellow advisors to share expertise and achieve team goals.
• Adjust communication style to meet diverse customer needs and ensure positive experiences.

Skills

Customer service

Technical troubleshooting

Clear communication

Time management

Self-motivated

Tools

CRM systems

Ticketing systems

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor!

Location: Remote Call Center

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You’ll Be Doing:

Customer Service Excellence:

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration:

• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

What We’re Looking For:

Customer Service Focus:

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm:

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.

Resilience Under Pressure:

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset:

• Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring:

• Proven experience in customer support or technical assistance, ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

What You’ll Get:

Competitive Pay:

• $17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits:

• Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks:

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth:

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses:

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment:

• Thrive in a dynamic virtual work environment with a team that’s dedicated to your success.

• Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection : Must be hardwired; Wi‑Fi is not acceptable.

Why You’ll Love Working Here:

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise, you’ll find the perfect space to grow and succeed with us.

If you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us!