Remote Technical Support Specialist

purestorage; United States; On-site; USD 14,000 - 41,000; Full time

Benefits offered by this job

Equity

Remote-friendly

Incentive pay

Job summary

Pure Storage in the United States is seeking a Customer Services Specialist to be the first contact for our Technical Support team, routing inquiries to engineers and managing ticket lifecycles.

You will work with Support Engineers and Managers to ensure customers feel heard during critical moments, aiming for world-class service. This role is remote-friendly and may include incentive pay or equity.

Qualifications

• At least 1 year of frontline IT or support experience.
• Ability to translate complex issues into clear customer updates.
• Experience managing high-volume digital requests.

Responsibilities

• Direct incoming support requests by phone, email, and portal to engineers.
• Provide proactive status updates and set clear resolution timelines.
• Audit support queue by severity to meet SLAs and escalate when needed.
• Analyze recurring trends to help improve platform stability.

Skills

Phone/Call management

Front-line IT support

Customer advocacy

Communication

Technical troubleshooting

Operational agility

Team collaboration

Tools

VoIP tools

Case tracking systems

Web-based collaboration apps

Job description

Pure Storage in the United States is seeking a Customer Services Specialist to be the first contact for our Technical Support team, routing inquiries to engineers and managing ticket lifecycles.

You will work with Support Engineers and Managers to ensure customers feel heard during critical moments, aiming for world-class service. This role is remote-friendly and may include incentive pay or equity.