Remote Technical Support Engineer - SQL & Carrier Issues

Harris Computer; Missouri; On-site; USD 65,000 - 75,000; Full time

Job summary

Globys, a division of Harris, is seeking a Technical Support Engineer to investigate, diagnose, and resolve complex customer issues at Tier 1 and 2. You will own tickets end-to-end and communicate clear, concise RCA documentation for carrier-level customers.

The role supports international carrier accounts and is remote for US candidates in the Central Time Zone. Qualifications include 2–4+ years in technical/SaaS support and strong SQL skills, with a Bachelor’s degree in CS or related field.

Qualifications

• 2–4+ years in a technical support, application support, or SaaS support role
• Intermediate SQL proficiency: JOINs, subqueries, aggregations
• Bachelor's degree in Computer Science, Information Systems, or a technical discipline

Responsibilities

• Serve as primary technical contact for Globys' international carrier customers (Tier 1/2) and resolve issues end-to-end
• Diagnose and resolve issues across web application layers: front-end behavior, API responses, data ingestion anomalies
• Write and execute SQL queries against relational databases to investigate data discrepancies and root cause analysis
• Reproduce customer issues in non-production environments and communicate workarounds while permanent fixes are developed
• Document RCA and create knowledge base articles, runbooks, and troubleshooting decision trees

Skills

SQL queries

Technical support

SaaS support

Written communication

AI tooling

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Postman

Job description

Globys, a division of Harris, is seeking a Technical Support Engineer to investigate, diagnose, and resolve complex customer issues at Tier 1 and 2. You will own tickets end-to-end and communicate clear, concise RCA documentation for carrier-level customers.

The role supports international carrier accounts and is remote for US candidates in the Central Time Zone. Qualifications include 2–4+ years in technical/SaaS support and strong SQL skills, with a Bachelor’s degree in CS or related field.