Remote Technical Support Engineer - Laravel & PHP

Hospitable; United States; Remote; USD 81.000 - 107.000; Vollzeit

Benefits dieser Stelle

Remote-friendly

Equity RSUs

35 days off

US healthcare

401(k)

Mental health support

Best Workplace 2023

Zusammenfassung

Hospitable is a remote-only, distributed company seeking a Technical Support Engineer to bridge Customer Support and Engineering. The role centers on technical investigations, building tools with Laravel, and crafting self-service resources for customers and staff.

Ideal candidates transition from Laravel engineering to a customer-centric technical support path or those already in support who enjoy tinkering with tech. Onboarding leads to hands-on customer support alongside a stellar team.

Qualifikationen

• Proven experience with PHP and Laravel, either via engineering roles or equivalent work.
• Experience with customer support platforms, e.g. Intercom.
• Excellent problem-solving and troubleshooting abilities.
• Exceptional written communication for a remote-first environment.
• Customer-centric mindset focused on improving user experience.

Aufgaben

• Design, build, and maintain tools using Laravel and Laravel Nova to improve support team efficiency.
• Develop and manage automated workflows within the customer support platform (e.g. Intercom Fin actions).
• Create and update technical documentation and help articles for customers and staff.
• Collaborate with customers and internal teams to diagnose and resolve advanced issues escalated from support.
• Partner with Product, Engineering, Sales and Customer Success to identify product improvements from feedback.

Kenntnisse

PHP

Laravel

Tools

Intercom

Laravel Nova

MySQL

Beanstalk

Jobbeschreibung

Hospitable is a remote-only, distributed company seeking a Technical Support Engineer to bridge Customer Support and Engineering. The role centers on technical investigations, building tools with Laravel, and crafting self-service resources for customers and staff.

Ideal candidates transition from Laravel engineering to a customer-centric technical support path or those already in support who enjoy tinkering with tech. Onboarding leads to hands-on customer support alongside a stellar team.