Help Desk Engineer – Remote, Onboarding & Support

The10minutecareersolution; City of Poughkeepsie (NY); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Half-day Fridays

100% medical, dental, vision premium coverage

15 days of paid time off

3% wage contribution to 401k

Provision of top-tier Apple hardware

Job summary

A tech support company is seeking a Help Engineer to provide world-class technical assistance for its software product. This remote position requires excellent time management and customer-centric skills, with responsibilities including client troubleshooting, active participation in onboarding, and developing documentation. Candidates with a background in PHP/Laravel development will have added insights into the system. The role offers a salary of $70,000 to $100,000 and competitive benefits.

Qualifications

• Experience with Laravel software development is a significant plus.
• Strong written and verbal communication skills are essential.
• Experience with customer support software or B2B software is valuable.

Responsibilities

• Respond to incoming client requests via phone and email.
• Troubleshoot issues and provide effective solutions.
• Facilitate training webinars and onboarding sessions for new clients.
• Update and create documentation and tutorial content.

Skills

Customer-centric mindset

Excellent communication skills

Time management

Empathy

Tools

MySQL

Laravel

Docker

AWS

Ansible

Job description

A tech support company is seeking a Help Engineer to provide world-class technical assistance for its software product. This remote position requires excellent time management and customer-centric skills, with responsibilities including client troubleshooting, active participation in onboarding, and developing documentation. Candidates with a background in PHP/Laravel development will have added insights into the system. The role offers a salary of $70,000 to $100,000 and competitive benefits.