Technical Support Engineer: Systems Debugging & Tooling

BusRight; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

BusRight is building the modern operating system for school transportation, enabling districts to manage routing, GPS tracking, data, and family communications. We seek a Technical Support Engineer who enjoys debugging complex systems, writing code, and building tools that improve our product and teams.

You will investigate real-world system behavior across our application, APIs, logs, data integrations, GPS systems, hardware, and codebase, owning issues from investigation to resolution with

Qualifications

• 2+ years of experience in support engineering, software engineering, or a related technical role.
• Experience debugging software and production system behavior.
• Experience with APIs, logs, and backend integrations.
• Ability to build internal tools and scripts to solve problems.

Responsibilities

• Investigate complex production issues across application behavior, APIs, logs, integrations, data, GPS, and hardware.
• Maintain and improve existing internal scripts and tools as requirements and systems evolve.
• Build custom tooling for data analysis, troubleshooting, validation, reporting, and internal workflows.
• Work with APIs and large datasets to investigate issues and build solutions.
• Reproduce bugs and provide Engineering with clear technical findings, evidence, and recommended next steps.
• Own complex customer reported issues through resolution and ensure technical problems do not get lost between teams.

Skills

APIs

SQL

Debugging

TypeScript

Ownership

Tools

TypeScript

Shell scripting

Job description

BusRight is building the modern operating system for school transportation, enabling districts to manage routing, GPS tracking, data, and family communications. We seek a Technical Support Engineer who enjoys debugging complex systems, writing code, and building tools that improve our product and teams.

You will investigate real-world system behavior across our application, APIs, logs, data integrations, GPS systems, hardware, and codebase, owning issues from investigation to resolution with