Remote Technical Support Specialist | Impactful & Growth

Online Jobs Philippines - Work at Home; Indiana (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Learning budget

Annual team retreat

Job summary

QuickMail is seeking a proactive Customer Support specialist to be the first point of contact for users. You’ll diagnose issues, propose solutions, and guide customers to success with our cold outreach platform.

You’ll document problems, communicate feedback to the team, and drive initiatives to enhance the customer experience while learning our product inside out. A strong English writer comfortable with remote work in European hours is essential.

Qualifications

• You solve more problems than you create and don't need hand-holding.
• You're tech-savvy and love technical details.
• You have the initiative and drive to take ownership of your role and raise the bar for the team.
• Ability to give and take direct feedback regularly without getting defensive to help us all improve.
• Can take informed decisions and move through uncertainty.
• A fluent English speaker who communicates clearly in writing.

Responsibilities

• Solve the problem of our users with the best solution possible (including workarounds)
• Provide consistent communication and feedback from users to the team
• Ideate and drive initiatives to improve customer experience
• Write clear, concise documentation to simplify complex or technical topics
• Develop a deep understanding of how QuickMail works, know the system inside out
• Create accurate bug reports to help the developers understand where an issue is coming from and how to replicate it

Skills

Problem solving

Tech-savvy

Ownership

Feedback

Decision making

Written English

English fluency

Attention to detail

European time zone

Tools

Webcam

32 GB RAM PC

Job description

QuickMail is seeking a proactive Customer Support specialist to be the first point of contact for users. You’ll diagnose issues, propose solutions, and guide customers to success with our cold outreach platform.

You’ll document problems, communicate feedback to the team, and drive initiatives to enhance the customer experience while learning our product inside out. A strong English writer comfortable with remote work in European hours is essential.