Remote Enterprise Software Support Engineer

Harris Computer; Georgia; Remote; USD 80,000 - 100,000; Full time

Job summary

i2, part of Harris Computer, is seeking a Technical Software Support Engineer to provide expert technical assistance for i2 software applications. You will diagnose issues, guide customers through resolutions, and collaborate with cross-functional teams across a distributed international support network.

The role requires ownership of complex technical problems, strong communication, and a commitment to customer satisfaction. Remote work is supported with occasional weekend coverage.

Qualifications

• Bachelor's degree or equivalent professional experience in a technical field.
• ITIL or Microsoft certifications are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Diagnose and troubleshoot software issues reported by end-users.
• Provide step-by-step technical assistance to resolve application problems.
• Document support requests and resolutions for future reference.
• Collaborate with Development, QA, and Product teams to drive issue resolution.

Skills

Excellent communication

Problem solving

Independent work

Team collaboration

Organizational skills

Patience

Education

Bachelor's degree in Computer Science or related field

ITIL or Microsoft certifications (plus)

Tools

Salesforce

JIRA

Job description

i2, part of Harris Computer, is seeking a Technical Software Support Engineer to provide expert technical assistance for i2 software applications. You will diagnose issues, guide customers through resolutions, and collaborate with cross-functional teams across a distributed international support network.

The role requires ownership of complex technical problems, strong communication, and a commitment to customer satisfaction. Remote work is supported with occasional weekend coverage.