Remote Enterprise Software Support Engineer
Harris Computer
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Job summary
i2 is seeking a Technical Software Support Engineer to deliver high-quality technical assistance for its software products. The role involves diagnosing complex issues, collaborating with development teams, and ensuring customer success in a distributed international support environment.
The ideal candidate is an experienced support professional who can own challenging problems, communicate clearly with customers, and contribute to knowledge base improvements and process enhancements.
Qualifications
- Bachelor's degree in Computer Science, IT, or related field.
- ITIL or similar certification is a plus.
- Experience in technical support or help desk.
- Experience with enterprise software and ticketing systems.
- Familiarity with i2 software and enterprise environments.
Responsibilities
- Provide technical assistance via phone, email, and chat.
- Diagnose and resolve software issues, escalating when needed.
- Document issues and resolutions in the ticketing system.
- Collaborate with Development, QA, and Product teams.
- Ensure customer satisfaction with timely updates.
- Participate in weekend coverage as required.
Skills
Education
Tools
Job description
i2 is seeking a Technical Software Support Engineer to deliver high-quality technical assistance for its software products. The role involves diagnosing complex issues, collaborating with development teams, and ensuring customer success in a distributed international support environment.
The ideal candidate is an experienced support professional who can own challenging problems, communicate clearly with customers, and contribute to knowledge base improvements and process enhancements.
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