Remote Technical Support & Data Insights Consultant

DotActiv (Pty) Ltd.; United States; Remote; USD 12,000 - 13,000; Full time

Benefits offered by this job

Remote work

On-call remuneration

Job summary

DotActiv (Pty) Ltd. is seeking a technically minded Customer Support Specialist to work remotely, assisting software users with knowledge base content, troubleshooting and data-driven guidance.

You will analyze support cases, provide solutions, and contribute to content improvements while learning DotActiv Enterprise software. Responsibilities include on-call shifts, data validation using Excel and SQL, and helping customers in multiple time zones.

Qualifications

• Strong written and oral communication skills in English.
• Any IT certificates or qualifications would be advantageous.
• Additional language such as Spanish, Portuguese, or French is advantageous.

Responsibilities

• Analyse knowledgebase user engagement data and contribute content to improve the customer experience.
• Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success.
• Provide customers with space planning advice that goes beyond technical support.
• Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
• Data analysis, processing and validation using Excel and SQL (onboarding course provided).
• Rotational on-call schedule with remuneration over monthly salary.

Skills

Customer service

English

SQL basics

MS Office

Remote support

Data analysis

Problem solving

Communication

Education

IT certificates

Tools

DotActiv Enterprise

Google Suite

MS SQL

Windows OS

Job description

DotActiv (Pty) Ltd. is seeking a technically minded Customer Support Specialist to work remotely, assisting software users with knowledge base content, troubleshooting and data-driven guidance.

You will analyze support cases, provide solutions, and contribute to content improvements while learning DotActiv Enterprise software. Responsibilities include on-call shifts, data validation using Excel and SQL, and helping customers in multiple time zones.