Remote Technical Support & Customer Experience Rep

Allied Universal; Orlando (FL); Remote; USD 48,712,000 - 51,577,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan enrollment

Eight paid holidays and paid time off

Vacation accrual

Job summary

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. You will join a dynamic team focused on delivering top-tier customer service and technical support.

The role offers a remote setup with starting pay of $17/hour, with higher rates for bilingual Spanish or French speakers. Responsibilities include identifying customer needs, documenting cases, and guiding customers to resolution while maintaining professional communication and teamwork in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Experience in a technical call center or technical support preferred.
• Strong customer service and customer relations mindset.
• Able to learn new processes quickly and exercise good judgment.

Responsibilities

• Identify customers' needs and provide direct support toward resolution.
• Tackle problems in technical systems with accuracy and care.
• Create and document cases, including history and steps taken.
• Maintain high-quality customer service and handle challenging conversations.
• Monitor health of network, hardware, and software for customers and escalate as needed.

Skills

Customer service

Communication

Initiative

Decision making

Teamwork

Written communication

Problem solving

Learn quickly

Education

High school diploma or equivalent

Tools

Service Now

TalkDesk

Job description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. You will join a dynamic team focused on delivering top-tier customer service and technical support.

The role offers a remote setup with starting pay of $17/hour, with higher rates for bilingual Spanish or French speakers. Responsibilities include identifying customer needs, documenting cases, and guiding customers to resolution while maintaining professional communication and teamwork in a fast-paced