Technical Customer Experience Specialist (Remote Eligible)

Allied Universal; Florida; Hybrid; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Job summary

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team in Florida. You will provide high-quality support by identifying needs, guiding customers to resolution, and documenting cases in our help desk systems.

Starting pay is $17.00 per hour, with bilingual premium to $18.00 per hour for French (Canada) or Spanish. In-person training in Jupiter for 45 days is required, with potential remote work after training and meeting

Qualifications

• Minimum of two years in a Technical Customer Service Call Center
• Strong understanding of customer service and customer relations
• Ability to exercise good judgment and decision-making
• Familiarity with creating cases and case numbers and escalations using CRM and other systems
• Excellent written and oral communication skills

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved or escalate to appropriate next level
• Willingness and ability to be cross trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics

Skills

Technical Customer Service

CRM systems

Written and verbal communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

CRM

ServiceNow

TalkDesk

Job description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team in Florida. You will provide high-quality support by identifying needs, guiding customers to resolution, and documenting cases in our help desk systems.

Starting pay is $17.00 per hour, with bilingual premium to $18.00 per hour for French (Canada) or Spanish. In-person training in Jupiter for 45 days is required, with potential remote work after training and meeting