Tech Support Specialist — AI-Driven Diagnostics & Customer Success

Harris Computer; United States; On-site; USD 65,000 - 75,000; Full time

Job summary

Harris Computer is seeking a technical support specialist to provide phone support to customers in the United States. You will document communications in the internal system, diagnose software issues, and collaborate with development teams to resolve problems promptly.

You will install and update product applications and third-party integrations while learning new software and driving process improvements with AI tools.

Qualifications

• 1-2 years customer service experience in a technical environment required.
• Experience with CRM Platforms to document all customer communication.
• Familiarity with Microsoft 365, Teams, and VOIP systems preferred.
• Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and productivity.

Responsibilities

• Provide technical phone support to customers.
• Document all customer communication through internal ticketing system, Team Support.
• Diagnose software issues and bugs; coordinate with Support/Development to resolve problems.
• Install and update product applications and integrated 3rd party and database apps.
• Learn, implement and train on a variety of software applications.
• Identify opportunities for additional revenue streams.

Skills

Customer service

Active listening

Tools

CRM Platforms

Microsoft 365

Teams

VOIP systems

AI-assisted tools

Job description

Harris Computer is seeking a technical support specialist to provide phone support to customers in the United States. You will document communications in the internal system, diagnose software issues, and collaborate with development teams to resolve problems promptly.

You will install and update product applications and third-party integrations while learning new software and driving process improvements with AI tools.