Remote Technical Support Analyst - TMS & Transportation

Trimble Inc.; United States; Remote; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Paid time off

Job summary

Trimble Inc. is seeking a Technical Support Analyst to troubleshoot complex TMS software issues, partner with engineering and product teams, and deliver exceptional customer support across multiple channels. The role emphasizes root-cause analysis and ongoing improvements to processes and tools.

Remote US location with travel less than 5% and a compensation range reflecting US market norms for remote technical support roles in transportation management systems.

Qualifications

• Bachelor's degree or equivalent practical experience in a technology-related field.
• Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences.

Responsibilities

• Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms.
• Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
• Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
• Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
• Recommend improvements for business processes, technical support tools, research approaches, and internal documentation.

Skills

Technical troubleshooting

Root cause analysis

SQL

XML

HTML

Scripting languages

Windows OS

Linux OS

Android/iOS support

Excellent communication

Education

Bachelor's degree in technology-related field

Tools

Jira

CRM casing tools

SDLC

REST/SOAP APIs

Web Services

Java

C#

Python

JavaScript

Job description

Trimble Inc. is seeking a Technical Support Analyst to troubleshoot complex TMS software issues, partner with engineering and product teams, and deliver exceptional customer support across multiple channels. The role emphasizes root-cause analysis and ongoing improvements to processes and tools.

Remote US location with travel less than 5% and a compensation range reflecting US market norms for remote technical support roles in transportation management systems.