Remote Technical Support Analyst - Pharmacy Systems

ScriptPro; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

On-campus gym

Paid holidays PTO

Job summary

ScriptPro is seeking a Technical Support Analyst to handle inbound calls, provide remote problem resolution, and open service requests in a ticketing system. This remote role requires 3 weeks of onsite training at our Mission, KS headquarters.

Expect Sunday–Wednesday shifts with potential on-campus work in Kansas City metro as needed. Ideal candidates have an engineering/tech degree or related experience, solid Windows knowledge, and strong customer service skills.

Qualifications

• Associate or Bachelor degree in engineering/tech or 2 years related experience.
• Basic Windows OS knowledge (XP/7/10/11).
• Deskside troubleshooting and hardware knowledge.
• Willing to travel by air if located outside the area.

Responsibilities

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and peripherals.
• Maintain, upgrade, or replace software and provide hardware support.
• Manage user accounts, rights and security across systems.
• Build progressive knowledge of ScriptPro systems and escalate as needed.

Skills

Customer service

Problem solving

Communication

Multitasking

Travel willingness

Education

Associate/Bachelor in engineering/tech

Tools

Ticketing software

Service desk software

Job description

ScriptPro is seeking a Technical Support Analyst to handle inbound calls, provide remote problem resolution, and open service requests in a ticketing system. This remote role requires 3 weeks of onsite training at our Mission, KS headquarters.

Expect Sunday–Wednesday shifts with potential on-campus work in Kansas City metro as needed. Ideal candidates have an engineering/tech degree or related experience, solid Windows knowledge, and strong customer service skills.