Remote Technical Support Analyst for Clarity HMIS & HUD

Remote; San Francisco (CA); A distancia; USD 39.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Remote work stipend

Paid time off

Descripción de la vacante

Bitfocus is hiring for a fully remote Technical Support role focused on Clarity Human Services. You will troubleshoot customer issues, guide users through software navigation, and report bugs with clear, actionable details. The role offers a defined career path with increasing independence as skills grow.

You will collaborate with a tiered support team, handle HUD reporting needs, and contribute to knowledge base content while staying current on product releases and HUD specifications.

Formación

• At least 1 year in a customer-facing support role with troubleshooting experience.
• A degree or certification in computer science, information technology, or a related field, or equivalent experience.

Responsabilidades

• Resolve customer issues and provide clear, actionable solutions.
• Guide customers through Clarity Human Services, including data outputs and HUD reporting.
• Troubleshoot bugs, create Jira tickets, and provide detailed replication steps.

Conocimientos

Customer-facing support

Technical foundation

Diagnostic curiosity

Clear communication

Calm under pressure

Organization and attention to detail

Collaboration and self-direction

Educación

CS/IT degree or related field

Herramientas

Jira

Clarity HMIS

Descripción del empleo

Bitfocus is hiring for a fully remote Technical Support role focused on Clarity Human Services. You will troubleshoot customer issues, guide users through software navigation, and report bugs with clear, actionable details. The role offers a defined career path with increasing independence as skills grow.

You will collaborate with a tiered support team, handle HUD reporting needs, and contribute to knowledge base content while staying current on product releases and HUD specifications.