Remote Technical Support Analyst — HUD Data & Clarity Expert

Bitfocus; Oregon; Ibrido; USD 39.000 - 82.000; Tempo pieno

Descrizione del lavoro

Bitfocus is seeking a Technical Support specialist for our Clarity Human Services platform. This fully remote role reports to the Technical Support Manager and offers a defined career track toward higher complexity tickets and greater independence.

You will help communities meet HUD reporting deadlines, troubleshoot issues, and communicate clear steps back to customers. A minimum of 1 year in support plus a CS/IT related degree or equivalent is expected.

Competenze

• Minimum 1 year in a customer-facing support role.
• Degree or certification in CS/IT or related field, or equivalent experience.
• Strong diagnostic curiosity and problem-solving.
• Clear written and verbal communication with technical and non-technical audiences.
• Calm, patient, and able to manage customer expectations.
• Excellent organization and attention to detail in multiple inquiries.
• Comfortable collaborating with remote teams.

Mansioni

• Resolve customer issues by researching and deploying solutions at your tier.
• Guide customers through Clarity Human Services and help with data outputs and reporting.
• Create Jira tickets with clear, actionable details for developers.
• Identify risks early and flag issues impacting data, deadlines, or compliance.
• Contribute to guides, FAQs, and knowledge base content with accuracy.
• Participate in pre-release testing and QA with the development team.
• Capture customer feedback and propose improvements to stakeholders.

Conoscenze

Customer-facing support

Troubleshooting

Clear communication

Calm under pressure

Organization

Collaboration

Self-directed remote work

Formazione

Bachelor's degree in CS/IT or related field

Strumenti

Jira

Descrizione del lavoro

Bitfocus is seeking a Technical Support specialist for our Clarity Human Services platform. This fully remote role reports to the Technical Support Manager and offers a defined career track toward higher complexity tickets and greater independence.

You will help communities meet HUD reporting deadlines, troubleshoot issues, and communicate clear steps back to customers. A minimum of 1 year in support plus a CS/IT related degree or equivalent is expected.