Technical Support Analyst (Helpdesk) (Fully Remote)

Bitfocus

United States

Remote

USD 52,000 - 76,000

Full time

2 days ago

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Job summary

Bitfocus is seeking a technical support specialist to resolve tiered tickets by researching and deploying solutions, escalating complex issues when needed.

You will guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.

You will identify bugs with Jira, contribute to knowledge base articles, and participate in pre-release testing.

Responsibilities

Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and elevate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.

Job description

Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and elevate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.

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