Remote Technical Support Analyst – Clarity HMIS

Bitfocus; Los Angeles (CA); Remote; USD 39,000 - 82,000; Full time

Benefits offered by this job

Healthcare coverage

Remote stipend

Retirement match

Paid time off

Parental leave

Wellness program

Job summary

Bitfocus in the United States (remote) is seeking an energetic Technical Support Specialist to help Clarity Human Services users. You will troubleshoot issues, guide customers, and communicate clearly across teams.

You bring at least one year in customer-facing support and a technical foundation; you are calm under pressure, organized, and eager to learn. This remote role offers growth, comprehensive benefits, and flexible scheduling.

Qualifications

• Customer-facing support experience in a technical context.
• A degree or certification in computer science, information technology, or related field, or equivalent experience.
• Diagnostically curious; able to find root causes and propose workarounds.
• Clear written and verbal communication for technical and non-technical audiences.
• Calm under pressure with strong listening and expectation management.
• Organized with attention to detail and the ability to juggle multiple inquiries.

Responsibilities

• Resolve customer issues by researching and deploying solutions across tiers and escalating when needed.
• Guide customers through Clarity Human Services, helping with data outputs and reporting.
• Troubleshoot bugs, create Jira tickets with sufficient detail for the next team.
• Spot risk early and flag data, deadlines or compliance concerns promptly.
• Build shared knowledge with documentation, FAQs, and knowledge base content.
• Participate in pre-release testing and QA/QC with development, reporting results clearly.

Skills

Customer-facing support

Technical troubleshooting

Clear communication

Problem solving

Remote collaboration

Attention to detail

Education

Degree in CS/IT or related field

Job description

Bitfocus in the United States (remote) is seeking an energetic Technical Support Specialist to help Clarity Human Services users. You will troubleshoot issues, guide customers, and communicate clearly across teams.

You bring at least one year in customer-facing support and a technical foundation; you are calm under pressure, organized, and eager to learn. This remote role offers growth, comprehensive benefits, and flexible scheduling.