Remote Technical Support Agent — Canada

OPENLANE; United States; Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Global exposure

Career growth

Job summary

OPENLANE seeks a Technical Customer Service Agent to join a Global Customer Service team from a remote position in Canada. You will provide exceptional service, troubleshoot issues, and manage 60–100 daily interactions across chat, cases, and calls.

The role requires 2+ years in customer service or tech support, a Bachelor's in business or related field, and strong communication and organizational skills. Expect a 40-hour weekly schedule during EST hours.

Qualifications

• 3+ years of customer service or technical support experience.
• Bachelor’s degree in business or related field or equivalent experience.
• Proficiency in handling customer inquiries and resolving issues.

Responsibilities

• Handle inbound customer inquiries and provide timely responses.
• Initiate outbound calls to address customer concerns and ensure positive experience.
• Work across chat, written cases, and phone calls.
• Collaborate with cross‑functional teams to expedite issue resolution.
• Assist customers with technical troubleshooting across multiple platforms.
• Use CRM software (GDC Salesforce) and a Contact Center telephony system to track interactions.
• Manage 60‑100 interactions per day while maintaining quality standards.

Skills

Customer service

Communication

Troubleshooting

Time management

Education

Bachelor's degree in business or related field

Tools

GDC Salesforce

Contact Center telephony

Job description

OPENLANE seeks a Technical Customer Service Agent to join a Global Customer Service team from a remote position in Canada. You will provide exceptional service, troubleshoot issues, and manage 60–100 daily interactions across chat, cases, and calls.

The role requires 2+ years in customer service or tech support, a Bachelor's in business or related field, and strong communication and organizational skills. Expect a 40-hour weekly schedule during EST hours.