Remote Tech Support Specialist – Canada

AFC Automotive Finance Corporation; United States; Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Career advancement opportunities

Job summary

OPENLANE is seeking a Technical Customer Service Agent to join a Global Customer Service team. Provide exceptional service, troubleshoot, and work across chat, phone, and cases.

You will navigate multiple systems and use GDC Salesforce to track interactions and resolve issues on a first-contact basis. The role requires 2+ years in customer service or tech support, a bachelor's degree, and strong communication skills.

Qualifications

• 3+ years of customer service or technical support experience.
• Bachelor's degree in business or related field.
• Proficiency in handling inquiries, resolving issues, and managing expectations.
• Strong organizational and time management skills.
• Ability to troubleshoot within technical applications and use multiple apps at once.
• Excellent oral and written communication skills.
• Experience using CRM software (Salesforce) and contact-center telephony.

Responsibilities

• Handle inbound customer inquiries with timely, accurate responses.
• Initiate outbound calls to address customer concerns.
• Work across chat, written cases, and phone calls.
• Collaborate with cross-functional teams to expedite resolution.
• Assist customers with technical troubleshooting across multiple platforms.
• Use CRM (GDC Salesforce) to track interactions and manage cases.
• Manage 60–100 interactions per day with quality standards.

Skills

Customer service

Technical support

Communication

Time management

Education

Bachelor's degree in business or related field

Tools

GDC Salesforce

CRM software

Job description

OPENLANE is seeking a Technical Customer Service Agent to join a Global Customer Service team. Provide exceptional service, troubleshoot, and work across chat, phone, and cases.

You will navigate multiple systems and use GDC Salesforce to track interactions and resolve issues on a first-contact basis. The role requires 2+ years in customer service or tech support, a bachelor's degree, and strong communication skills.