Remote Technical Services Engineer — NoSQL & Cloud

MongoDB; United States; On-site; USD 90,000 - 176,000; Full time

Benefits offered by this job

Remote role (US)

Job summary

MongoDB Technical Services Engineers use their problem solving and customer service skills with deep technical experience to advise customers and solve complex MongoDB problems. They are experts across the MongoDB ecosystem, including Atlas and Cloud Manager, delivering guidance with initiative and teamwork.

The role is remote, focused on the east coast, with shift timings and a weekend uplift; FedRAMP requirements apply and there is a provision for mentoring new team members and contributing to

Qualifications

• Systems engineering experience including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
• Understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
• Storage engineering experience (NAS, SAN, SSD, multi-pathing, caching).
• Ability to read code and script in one or more languages (Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go).
• Experience with large production database systems, both RDBMS and NoSQL.

Responsibilities

• Resolve complex MongoDB problems for enterprise customers.
• Mentor and ramp new team members; contribute to knowledge base and product tooling.
• Collaborate with product management and development teams to address customer needs.

Skills

Linux performance

Networking basics

Storage engineering

Programming languages

MongoDB experience

Cloud services

Kubernetes

Git

Tools

Git

Kubernetes

AWS/Azure/GCP

MongoDB tools

Job description

MongoDB Technical Services Engineers use their problem solving and customer service skills with deep technical experience to advise customers and solve complex MongoDB problems. They are experts across the MongoDB ecosystem, including Atlas and Cloud Manager, delivering guidance with initiative and teamwork.

The role is remote, focused on the east coast, with shift timings and a weekend uplift; FedRAMP requirements apply and there is a provision for mentoring new team members and contributing to