Remote Technical Service Trainer

Tigercat | MacDonald Steel; Seattle (WA); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

AD&D

Employee assistance program

401(k) with 50% match up to $2,000

Job summary

Tigercat is seeking a Remote Service Trainer to design, develop, and deliver training programs for employees and dealer staff in a manufacturing setting. The role includes virtual, in-class, or hands-on instruction and requires preparing instructional materials, fostering a positive learning environment, and evaluating learners.

Responsibilities include needs analyses, ensuring compliance, and updating training with product and regulatory changes. Travel locally and internationally is required.

Qualifications

• Experience delivering training to employees in manufacturing, machine operation, or related areas.
• Familiarity with new product features, troubleshooting and repair training.
• Willingness to travel locally and internationally, passport and vaccination status helpful.

Responsibilities

• Design, develop, maintain and deliver in-house training programs.
• Conduct training needs analyses to meet compulsory compliance.
• Stay updated on legislative and product changes to adapt training materials.

Skills

Public speaking

Group facilitation

Adaptability

English communication

Teamwork

Time management

Education

Engineering degree or diploma

Tools

MS 365 (Outlook, Word, Excel)

Job description

Tigercat is seeking a

Remote Service Trainer

within a manufacturing organization that builds heavy, off-road equipment used in the forestry industry, is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students.

Job Duties

• Design, develop, maintain and deliver in-house training programs.
• Conduct training needs analyses, ensuring all compulsory compliance needs are met.
• Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs.

Skills and Experience

• Proficiency in presenting information in a clear and engaging manner to both small and large groups
• Ability to build rapport and work well with diverse groups of people
• Must be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
• Effective English communication skills (both written and verbal) with a pleasant and professional attitude
• Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detail
• Strong organization, time management, teamwork and teambuilding skills

Qualifications

• Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repair
• Possess mechanic or millwright license, Engineering diploma or degree or similar education is an asset
• Strong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systems
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
• Proficient in MS 365 including Outlook, Word and Excel
• Valid Passport, up-to-date vaccination status and ability to travel - worldwide and on short notice
• Required to travel locally and internationally
• Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset

What We Can Offer You

• Compensation: Base salary of $85,000 to $95,000 per year, based on experience, skills, and qualifications.
• Benefits: Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits; employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits.
• Retirement Savings: 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.
• Paid Time Off: 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.

Why work for Tigercat?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

We thank you for your application!