Equipment Service Support - Harvesting Heads

Tigercat Industries; Oregon; On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Vehicle allowance

Employer-paid health and dental, life,

AD&D and EAP benefits

Job summary

Tigercat Industries is seeking a highly motivated Product Support Representative for Harvesting Heads to cover Washington and Oregon, USA. The role requires extensive travel to train operators, support new machine deliveries, and troubleshoot with dealer technicians to minimize downtime.

Responsibilities include delivering training, performing root cause analyses, and collaborating with service and engineering teams to improve product quality.

Qualifications

• Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively.
• Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
• A minimum of 2 years experience working on logging sites with forestry equipment operators
• Post-Secondary diploma/degree or equivalent education and experience
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
• Excellent Communication Skills
• Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
• Computer skills in Microsoft programs
• Demonstrated ability to use initiative, work efficiently and independently
• Strong organizational skills, planning, and time management skills
• Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Responsibilities

• Support new machines deliveries, harvesting heads installations, and equipment demonstrations
• Deliver training to operators and dealer technicians for new harvesting heads
• Assist dealers with troubleshooting technical issues
• Implement root cause failure analysis and effective corrective action
• Work with the service department and engineering to improve the quality of TCi products
• Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
• Prepare technical reports and document oral and written communications
• Participate in regional and national trade-shows

Skills

Hydraulic systems

Electrical systems

Mechanical systems

Troubleshooting

Communication skills

Education

Post-Secondary diploma/degree or equivalent education and experience

Tools

Microsoft Office

Job description

Tigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering Washington and Oregon, U.S.A.

The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Primary Responsibilities:

• Support new machines deliveries, harvesting heads installations, and equipment demonstrations
• Deliver training to operators and dealer technicians for new harvesting heads
• Assist dealers with troubleshooting technical issues
• Implement root cause failure analysis and effective corrective action
• Work with the service department and engineering to improve the quality of TCi products
• Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
• Prepare technical reports and document oral and written communications
• Participate in regional and national trade-shows

Education and Qualifications:

• Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
• Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
• A minimum of 2 years experience working on logging sites with forestry equipment operators
• Post-Secondary diploma/degree or equivalent education and experience
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
• Excellent Communication Skills
• Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
• Computer skills in Microsoft programs
• Demonstrated ability to use initiative, work efficiently and independently
• Strong organizational skills, planning, and time management skills
• Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Key relationships:

Maintain communication with:

• Service Manager and Regional Service Managers
• Service Director
• Engineering Product Groups
• TCi Service and Sales Personnel
• Dealer Service & Sales Personnel

What We Can Offer You:

• Compensation: Base salary of $95,000 to $105,000 per year, based on experience, skills, and qualifications.
• Benefits: Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits; employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits. This position will also qualify for a vehicle allowance.
• Retirement Savings: 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.
• Paid Time Off: 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.

Why work for Tigercat?

We're more than just a company– we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Only those selected for interviews will be contacted.

We thank you for your application!