Remote Technical Service Account Manager

Ethanol Producer; Cedar Rapids (IA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Vacation and holidays

Paid parental leave

Annual bonus

Job summary

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. This remote role is based in the United States, with travel up to 50%+.

As Technical Service Account Manager in Grain Processing, you will provide specialized technical support for enzyme and yeast applications, support sales teams, and serve as the internal technical expert across product lines. You will conduct plant visits, analyze data, and develop tools to enhance decision-making, while delivering

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline.
• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3–5 years of experience in a Carbohydrate Processing environment.
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred.
• Strong analytical and problem‑solving skills with the ability to interpret technical data.
• Customer‑focused mindset with strong relationship‑building skills.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Analytical skills

Problem-solving

Customer-focused

Team collaboration

Data interpretation

Strong communication

Education

Bachelor's or Master’s degree in a scientific/engineering field

Tools

Microsoft Office

JMP

Job description

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. This remote role is based in the United States, with travel up to 50%+.

As Technical Service Account Manager in Grain Processing, you will provide specialized technical support for enzyme and yeast applications, support sales teams, and serve as the internal technical expert across product lines. You will conduct plant visits, analyze data, and develop tools to enhance decision-making, while delivering