Remote Technical Quality & Rework Coordinator

Sungrow; Houston (TX); A distancia; USD 65.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote position

Descripción de la vacante

Sungrow North America is seeking a Technical Quality Coordinator to act as the central point for BESS rework and remediation activities. You will coordinate technical information, work instructions, materials, schedules, and communication among Engineering, Technical Support, Service, Project Management, and field teams.

The role supports rework readiness, tracks progress, resolves field issues, and drives actions to completion.

Formación

• Over 5 years of experience in a customer service role.
• Bachelor’s degree, technical degree, or equivalent experience.
• Preferred experience in the PV/BESS industry.

Responsabilidades

• Coordinate dispatch of Vendors to provide onsite service.
• Issue Service Purchase Orders or Task Orders for Vendors.
• Communicate with Vendors by phone and email regarding spare parts, dispatching, and return of material.
• Place material orders for rework cases.
• Handle and initiate RFQ process.
• Update customers on vendor/material arrival status.
• Review dispatch board to optimize vendor schedules.
• Enter data in SAP and CRM from service reports.
• Collaborate across procurement, partners, and field staff.
• Maintain rework database with customer data, reports, and photos.
• Anticipate and resolve problems with minimal supervision.
• Plan and schedule rework activities for multiple sites.
• Verify Vendor invoices align with services provided.
• Provide scheduling feedback for new sites.
• Work well under pressure and manage multiple tasks.

Conocimientos

Tech problem-solving

Self-starter

Customer service

Organizational skills

Interpersonal skills

Team collaboration

MS Office

Airtable

Mandarin (plus)

Time management

Educación

Bachelor’s degree or technical degree

PV/BESS industry experience preferred

Herramientas

Microsoft Office Suite

Airtable

Descripción del empleo

Sungrow North America is seeking a Technical Quality Coordinator to act as the central point for BESS rework and remediation activities. You will coordinate technical information, work instructions, materials, schedules, and communication among Engineering, Technical Support, Service, Project Management, and field teams.

The role supports rework readiness, tracks progress, resolves field issues, and drives actions to completion.