Technical Quality Coordinator - Battery

Sungrow Na; Houston (TX); Remote; USD 65,000 - 80,000; Full time

Job summary

Sungrow North America is seeking a Technical Quality Coordinator - Battery to serve as the central point for BESS rework and remediation activities. You will coordinate technical information, work instructions, materials, resources, schedules, and cross-functional communication across Engineering, Technical Support, Service, and field teams.

The position is full-time and remote, with travel 5-10%. Candidates should have over 5 years in customer service, preferably PV/BESS, plus strong

Qualifications

• 5+ years of experience in a customer service role.
• Preferred PV/BESS industry experience.

Responsibilities

• Coordinate the dispatch of Vendors for onsite service.
• Issue Service Purchase Orders or Task Orders for Vendors.
• Communicate with Vendors by phone and email regarding parts and dispatch.
• Place material orders for rework cases.
• Handle and initiate RFQ process.
• Communicate status of vendor/material arrival to customers.
• Review dispatch board to optimize schedules and costs.
• Enter data in SAP and CRM from service daily reports.
• Collaborate cross-functionally with procurement, partners, and field staff.
• Maintain rework database with customer data, service reports, and photos.

Skills

Technical problem solving

Communication skills

Customer service

Time management

Microsoft Office

Airtable

Team collaboration

SAP

CRM

Tools

SAP

CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Quality Coordinator - Battery

Contractor - Intellipro Professional Hybrid TX Office, Houston, TX, US

2 days ago Requisition ID: 1325

Salary Range: $65,000.00 To $80,000.00 Annually

The Company:

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service.

The Position:

The Technical Quality Coordinator serves as a central coordination point for BESS rework and remediation activities. The role coordinates technical information, work instructions, materials, resources, schedules, and communication among Engineering, Technical Support, Service, Project Management, and field teams. The position is responsible for supporting rework readiness, tracking execution progress, coordinating technical issues encountered during field work, and driving assigned actions through completion.

Responsibilities:

• Coordinate the dispatch of Vendors to provide onsite service.
• Issue Service Purchase Orders or Task Orders as required for Vendors.
• Communicate professionally and effectively by phone and email with Vendors on spare parts needs, dispatching and return of material.
• Place material orders for rework cases.
• Handle and initiate RFQ process.
• Communicates with customers on the status of the arrival of vendors and/or materials.
• Review dispatch board to ensure Vendor’s schedules make best use of time/costs.
• Coordinates data entry in SAP and CRM based on Service daily reports and service report that are turned in.
• Works cross functionally with procurement, third party partners, regional competency center and field service staff.
• Assists in maintaining rework database, including customer data, service reports, and photographs.
• Anticipate and resolve problems with minimal supervision.
• Build and track required plans and schedules to conduct rework activities for multiple projects and sites as assigned.
• Verify Vendor invoices correspond with services provided.
• Provide feedback to supervisor regarding scheduling for new site.
• Ability to work well under pressure while demonstrating accountability to achieve results.
• Ability to effectively handle multiple concurrent activities.
• Collaborate with cross-functional teams to streamline processes and enhance operational effectiveness.
• Adhere to security protocols and training, maintaining alignment with company policies.
• Perform other duties as assigned to support company mission, values, and goals.

Education or Desired Licenses and Certificates:

• Over 5 years of experience in a customer service role
• Preferred experience in the PV/BESS industry

Skills and Abilities:

• Technical problem-solving and analytical skills
• Self-starter with strong initiative and excellent communication abilities
• Must possess customer service, problem-solving skills, and possess decision making
• Organizational skills with a detail-oriented approach and strong initiative
• Strong technical support focus with a service-oriented attitude towards both the Sales team and customers
• Excellent interpersonal and communication skills
• Ability to collaborate effectively in a team environment
• Proficiency in Microsoft Office Suite
• Experience with Airtable is a plus
• Mandarin is a plus
• Strong organizational and time-management skills

Travel:

• 5%-10%

Work Location and Status:

• Full time, Remote position

Compensation:

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $65,000 - $80,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.