Technical Quality Coordinator - Battery

Sungrow; Houston (TX); Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Remote position

Job summary

Sungrow North America is seeking a Technical Quality Coordinator to act as the central point for BESS rework and remediation activities. You will coordinate technical information, work instructions, materials, schedules, and communication among Engineering, Technical Support, Service, Project Management, and field teams.

The role supports rework readiness, tracks progress, resolves field issues, and drives actions to completion.

Qualifications

• Over 5 years of experience in a customer service role.
• Bachelor’s degree, technical degree, or equivalent experience.
• Preferred experience in the PV/BESS industry.

Responsibilities

• Coordinate dispatch of Vendors to provide onsite service.
• Issue Service Purchase Orders or Task Orders for Vendors.
• Communicate with Vendors by phone and email regarding spare parts, dispatching, and return of material.
• Place material orders for rework cases.
• Handle and initiate RFQ process.
• Update customers on vendor/material arrival status.
• Review dispatch board to optimize vendor schedules.
• Enter data in SAP and CRM from service reports.
• Collaborate across procurement, partners, and field staff.
• Maintain rework database with customer data, reports, and photos.
• Anticipate and resolve problems with minimal supervision.
• Plan and schedule rework activities for multiple sites.
• Verify Vendor invoices align with services provided.
• Provide scheduling feedback for new sites.
• Work well under pressure and manage multiple tasks.

Skills

Tech problem-solving

Self-starter

Customer service

Organizational skills

Interpersonal skills

Team collaboration

MS Office

Airtable

Mandarin (plus)

Time management

Education

Bachelor’s degree or technical degree

PV/BESS industry experience preferred

Tools

Microsoft Office Suite

Airtable

Job description

The Company

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service.

The Company

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high‑quality standards, and exceptional customer service.

The Position

The Technical Quality Coordinator serves as a central coordination point for BESS rework and remediation activities. The role coordinates technical information, work instructions, materials, resources, schedules, and communication among Engineering, Technical Support, Service, Project Management, and field teams. The position is responsible for supporting rework readiness, tracking execution progress, coordinating technical issues encountered during field work, and driving assigned actions through completion.

Responsibilities

• Coordinate the dispatch of Vendors to provide onsite service.
• Issue Service Purchase Orders or Task Orders as required for Vendors.
• Communicate professionally and effectively by phone and email with Vendors on spare parts needs, dispatching and return of material.
• Place material orders for rework cases.
• Handle and initiate RFQ process.
• Communicates with customers on the status of the arrival of vendors and/or materials.
• Review dispatch board to ensure Vendor’s schedules make best use of time/costs.
• Coordinates data entry in SAP and CRM based on Service daily reports and service report that are turned in.
• Works cross functionally with procurement, third party partners, regional competency center and field service staff.
• Assists in maintaining rework database, including customer data, service reports, and photographs.
• Anticipate and resolve problems with minimal supervision.
• Build and track required plans and schedules to conduct rework activities for multiple projects and sites as assigned.
• Verify Vendor invoices correspond with services provided.
• Provide feedback to supervisor regarding scheduling for new site.
• Ability to work well under pressure while demonstrating accountability to achieve results.
• Ability to effectively handle multiple concurrent activities.
• Collaborate with cross‑functional teams to streamline processes and enhance operational effectiveness.
• Adhere to security protocols and training, maintaining alignment with company policies.
• Perform other duties as assigned to support company mission, values, and goals.

Education Or Desired Licenses And Certificates

• Over 5 years of experience in a customer service role
• Bachelor’s degree, technical degree, or equivalent experience
• Preferred experience in the PV/BESS industry

Skills And Abilities

• Technical problem‑solving and analytical skills
• Self‑starter with strong initiative and excellent communication abilities
• Must possess customer service, problem‑solving skills, and possess decision making
• Organizational skills with a detail‑oriented approach and strong initiative
• Strong technical support focus with a service‑oriented attitude towards both the Sales team and customers
• Excellent interpersonal and communication skills
• Ability to collaborate effectively in a team environment
• Proficiency in Microsoft Office Suite
• Experience with Airtable is a plus
• Mandarin is a plus
• Strong organizational and time‑management skills

Travel

• 5%-10%

Work Location and Status:

• Full time, Remote position
• No visa/legal sponsorship

Compensation

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $65,000 - $80,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job‑related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.