Remote-First Technical Support Engineer

Netwrix Corporation; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Learning & development

Team environment

Town halls

Career growth

Job summary

Netwrix Corporation is seeking a Technical Support Engineer to diagnose, troubleshoot, and resolve complex software and infrastructure issues. You will work with engineering, product, and operations teams to drive improvements and share knowledge.

The role emphasizes system performance, security best practices, and mentorship within the support organization, with a remote-first culture and opportunities for automation and career growth.

Qualifications

• Provide technical troubleshooting and problem resolution for customer-reported issues.
• Analyze system logs, configurations, and infrastructure components to diagnose technical problems.
• Escalate and collaborate with internal engineering teams on complex issues and product defects.
• Document troubleshooting workflows, solutions, and best practices to enhance knowledge sharing.
• Develop and optimize diagnostic tools, scripts, and automation to improve efficiency.
• Assist in system performance optimization, security best practices, and incident resolution.
• Contribute to process improvements and technical support strategies for enhanced service quality.
• Provide mentorship, technical training, and guidance within the support organization.

Responsibilities

• Provide technical troubleshooting and problem resolution for customer-reported issues.
• Analyze system logs, configurations, and infrastructure components to diagnose technical problems.
• Escalate and collaborate with internal engineering teams on complex issues and product defects.
• Document troubleshooting workflows, solutions, and best practices to enhance knowledge sharing.
• Develop and optimize diagnostic tools, scripts, and automation to improve efficiency.
• Assist in system performance optimization, security best practices, and incident resolution.
• Contribute to process improvements and technical support strategies for enhanced service quality.
• Provide mentorship, technical training, and guidance within the support organization.

Skills

Technical support

Troubleshooting

Scripting

Collaboration

Job description

Netwrix Corporation is seeking a Technical Support Engineer to diagnose, troubleshoot, and resolve complex software and infrastructure issues. You will work with engineering, product, and operations teams to drive improvements and share knowledge.

The role emphasizes system performance, security best practices, and mentorship within the support organization, with a remote-first culture and opportunities for automation and career growth.