Remote Technical Partner Manager – Integrations & Growth

United States Digital Space LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

United States Digital Space LLC is seeking a knowledgeable Technical Partner Manager to join our Global Partner Engineering & Operations Network, with a focus on building strong partnerships and driving successful technical integrations. You will manage partner relationships, define integrations, and monitor performance through SLAs and analytics.

This role requires cross-functional collaboration across Engineering, Product, and Partnerships, plus up to 30% travel and occasional off-hours

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.
• Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders.
• Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making.
• Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
• Willingness to travel (30%) as partner needs require, and occasional off hours /rotational coverage for incidents.

Responsibilities

• Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
• Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
• Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.
• Cross-Functional Collaboration: Work across multiple the company teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
• Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.
• Operational Efficiencies: Identify inefficiencies within the company’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them.
• Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage the company’s technology and products effectively.
• Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization.

Skills

Partner management

Technical project management

Data analysis

Communication

Education

Bachelor's degree in Business Administration / Computer Science

Tools

SQL

XML

Job description

United States Digital Space LLC is seeking a knowledgeable Technical Partner Manager to join our Global Partner Engineering & Operations Network, with a focus on building strong partnerships and driving successful technical integrations. You will manage partner relationships, define integrations, and monitor performance through SLAs and analytics.

This role requires cross-functional collaboration across Engineering, Product, and Partnerships, plus up to 30% travel and occasional off-hours