Remote Partner Programs Leader

United States Digital Space LLC; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid time off

Parental leave

Job summary

United States Digital Space LLC is seeking a remote Partner Program Manager to optimize onboarding for Systems Integrators, ISVs, Resell, and Technology partners. You will manage communications, support workflows, and vendor relationships while driving strategic initiatives to enhance the partner journey.

You will collaborate with Marketing, Product, Sales, and Customer Success to deliver high-impact programs, maintain documentation, and organize monthly newsletters and webinars.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
• 5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement.
• Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally.
• Excellent communication skills for delivering complex information clearly across various partner communications.
• Experience with documentation management and content creation for program guides and enablement resources.
• Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.

Responsibilities

• Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.
• Serve as the primary point of contact for partner and internal inquiries related to the company’s partner programs.
• Collaborate with marketing to drive engagement through partner events and certifications.
• Maintain and regularly update partner program documentation to ensure accuracy and alignment with the company’s latest offerings.
• Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success.
• Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments.
• Contribute to strategic projects aimed at enhancing the partner experience and overall program impact.
• Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency.
• Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams.
• Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.

Skills

Project management

Communication

Cross-functional teamwork

Partner engagement

Documentation

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

MBA

Tools

Impartner

MindTickle

Crossbeam

Salesforce (SFDC)

Job description

United States Digital Space LLC is seeking a remote Partner Program Manager to optimize onboarding for Systems Integrators, ISVs, Resell, and Technology partners. You will manage communications, support workflows, and vendor relationships while driving strategic initiatives to enhance the partner journey.

You will collaborate with Marketing, Product, Sales, and Customer Success to deliver high-impact programs, maintain documentation, and organize monthly newsletters and webinars.