Remote Technical Operations Analyst - Luxury Brand Tech Support

Bazeta; Northern (KY); Remote; USD 46,000 - 58,000; Full time

Job summary

Exemplar Luxury Group in the United States is seeking an Analyst, Technical Operations to serve as the technical liaison for Customer Service, coordinating frontline support for internal teams and vendor partners.

You will manage access licensing, support omnichannel contact center solutions, and communicate updates during incidents. A background in desktop troubleshooting and experience with Jira are preferred, with flexibility for night shifts.

Qualifications

• 1+ year of professional experience in a customer-facing or technical support role.
• Proficiency with desktop troubleshooting and operating system fundamentals.
• Experience with Microsoft Office 365 and Google Workspace (G Suite).
• Willingness to work night shifts and be flexible with scheduling.
• Strong written and verbal communication.

Responsibilities

• Providing internal technical customer service for CS via Jira, phone, email, and chat.
• Execute account access and licensing administration for internal associates and Service Partners.
• Provide operational support for core contact center omnichannel and voice solutions.
• Act as the operational point of contact during technical incidents, coordinating resolution efforts across teams.
• Perform real-time schedule adjustments and operational support tasks as directed by Workforce Management.
• Provide support for critical 3rd party applications, coordinating with vendor support teams.
• Identify and implement process improvements to enhance system reliability and agent efficiency.

Skills

Customer-facing

Technical support

Strong communication

Education

Associate/Bachelor in CS/IT

Tools

Jira

Microsoft 365

Google Workspace

Job description

Exemplar Luxury Group in the United States is seeking an Analyst, Technical Operations to serve as the technical liaison for Customer Service, coordinating frontline support for internal teams and vendor partners.

You will manage access licensing, support omnichannel contact center solutions, and communicate updates during incidents. A background in desktop troubleshooting and experience with Jira are preferred, with flexibility for night shifts.