Remote Technical Operations Specialist

Exemplar Luxury Group; Dallas (TX); Remote; USD 46,000 - 58,000; Full time

Benefits offered by this job

Employee discount

Benefits package including medical,‑d,

Job summary

Exemplar Luxury Group, a leading luxury retailer, seeks a technical liaison to support our Customer Service operations. You will coordinate front line technical assistance for CS staff and vendor partners, ensuring efficient information gathering, accurate ticketing, and timely updates during incidents.

You will manage access and licensing, support omnichannel and voice systems, and work with multiple teams to drive real-time communications and resolutions.

Qualifications

• 1+ year of professional experience in a customer-facing or technical support role.
• In-depth knowledge of desktop application troubleshooting and operating system fundamentals
• Proficient with Microsoft Office 365 and Google Workspace (G Suite)
• Exceptional dependability, reliability, and schedule flexibility to meet 24/7 needs
• High urgency and ability to stay efficient under pressure during critical events
• Outstanding verbal and written communication skills with clear technical explanations
• Strong organizational and multi-tasking abilities to manage simultaneous critical activities
• Availability to work night shifts and be flexible with scheduling to cover operational needs periodically

Responsibilities

• Providing exceptional internal technical customer service for our CS team via Jira, phone, email, and chat channels
• Execute account access and licensing administration for internal associates and Service Partners, focusing on security and efficiency
• Provide operational support for our core contact center omnichannel and voice solutions
• Act as the operational point of contact during technical incidents, driving real-time communication and coordinating resolution efforts across multiple teams
• Perform real-time schedule adjustments and operational support tasks as directed by the Workforce Management team
• Provide support for critical 3rd party applications, acting as the liaison and working directly with vendor support teams for complex issues
• Identify and implement process improvements to enhance system reliability and agent efficiency.
• Additional duties as assigned

Job description

Exemplar Luxury Group, a leading luxury retailer, seeks a technical liaison to support our Customer Service operations. You will coordinate front line technical assistance for CS staff and vendor partners, ensuring efficient information gathering, accurate ticketing, and timely updates during incidents.

You will manage access and licensing, support omnichannel and voice systems, and work with multiple teams to drive real-time communications and resolutions.