Remote Technical Customer Success Manager, IoT & Drones

Sunflower Labs; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Sunflower Labs is seeking a Customer Success Manager to own after-sale care for its autonomous drone-in-a-box systems. You will monitor customer sites, manage integrations, and provide networking support to keep systems online and productive.

In this role you will drive account growth through expansion orders, add-ons or renewals, working with the Head of Sales and support leadership to prioritize issues and opportunities across accounts.

Qualifications

• 3+ years supporting connected hardware deployed at customer sites in CS, TAM, solutions engineering or support.
• Experience in ticketed support processes.
• Pulls and reads logs over SSH on the Linux command line.
• Experience integrating systems via webhooks, REST APIs or RTSP/ONVIF streams.
• Track record of growing accounts: expansion orders, add-ons or renewals.
• Ability to explain technical problems plainly to non-technical stakeholders.
• Asks discovery questions to uncover a customer's next site.

Responsibilities

• Own after-sale care and monitor customer systems for offline status.
• Fully own integrations and site networking support.
• Triage drone and base station issues through our support process.
• Aim to expand by ensuring first site success leads to next-site orders.

Skills

Customer success

Technical account management

Solutions engineering

Support

SSH / Linux CLI

API integration

Discovery questions

Account growth

Clear communication

Job description

Sunflower Labs is seeking a Customer Success Manager to own after-sale care for its autonomous drone-in-a-box systems. You will monitor customer sites, manage integrations, and provide networking support to keep systems online and productive.

In this role you will drive account growth through expansion orders, add-ons or renewals, working with the Head of Sales and support leadership to prioritize issues and opportunities across accounts.