Remote-First Outdoor IoT Customer Success Manager

Tactacam; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness benefits

Generous Paid Leave

401(k) retirement plan

Outdoor‑centric culture

Recognition programs

Job summary

Tactacam is seeking a grounded, technical Customer Success Manager to guide B2B and enterprise clients post-sale, ensuring activation and sustained platform value across multiple locations.

You will own onboarding, monitor unit activity, manage renewals, and collaborate with sales, support, and product teams to deliver a white-glove, outcomes‑driven experience in a fast-paced hardware/software environment.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years as a Customer Success Manager, Account Manager, or Technical Support Lead in B2B hardware, IoT, or B2B SaaS.
• Proven onboarding, retention, enterprise account, and pilot program experience.
• Strong ability to analyze usage data, unit activity, and account trends.

Responsibilities

• Onboard new clients and guide them through hardware setup, platform integration, and navigation.
• Manage enterprise trial logistics, including unit provisioning and platform walkthroughs.
• Conduct regular check-ins with B2B customers to track unit activity and discuss future monitoring needs.
• Track account health metrics and coordinate renewals and growth opportunities.
• Lead training sessions, product demonstrations, and onboarding resources for site managers.

Skills

Communication

Data analysis

Relationship management

Problem solving

Education

Bachelor's degree in Business/Marketing or related field

Tools

HubSpot/Salesforce

Gainsight

ChurnZero

Job description

Tactacam is seeking a grounded, technical Customer Success Manager to guide B2B and enterprise clients post-sale, ensuring activation and sustained platform value across multiple locations.

You will own onboarding, monitor unit activity, manage renewals, and collaborate with sales, support, and product teams to deliver a white-glove, outcomes‑driven experience in a fast-paced hardware/software environment.