Remote Technical Customer Success Manager - Drones & IoT

Sunflower Labs GmbH; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Sunflower Labs GmbH seeks a Customer Success Manager to own post-sale care, ensure customers’ drone systems stay online, and drive expansions. You will own integrations and site networking support, guiding issues through our support process.

You will report to the Head of Sales with a dotted line to the support lead, and work across customers from initial site to future expansions, balancing technical and non-technical communication to grow relationships.

Qualifications

• 3+ years supporting connected hardware deployed at customer sites in customer success or related roles.
• Experience working inside a ticketed support process.
• Hands-on network troubleshooting (TCP/IP, DNS, DHCP, VLANs, firewalls).
• Pulls and reads logs over SSH on the Linux command line.
• Experience integrating systems through webhooks, REST APIs or video streams.

Responsibilities

• Own after-sale care and ensure customer systems stay online and productive.
• Lead integrations and site networking support for customers.
• Manage support tickets and guide drone/base station issues through the process.
• Drive account growth with expansion orders, add-ons or renewals.

Skills

Customer success

Technical account management

Solutions engineering

Support

Network troubleshooting

API/webhook integrations

Account growth

Non-technical communication

Tools

SSH

Linux command line

REST APIs

Webhooks

RTSP/ONVIF

DNS/DHCP/VLANs

Job description

Sunflower Labs GmbH seeks a Customer Success Manager to own post-sale care, ensure customers’ drone systems stay online, and drive expansions. You will own integrations and site networking support, guiding issues through our support process.

You will report to the Head of Sales with a dotted line to the support lead, and work across customers from initial site to future expansions, balancing technical and non-technical communication to grow relationships.