Remote Technical CSM - Data Delivery and Adoption

Foundation Medicine; United States; On-site; USD 78,320 - 97,900; Full time

Benefits offered by this job

Discretionary annual bonus

Company benefits

Job summary

Foundation Medicine is looking for a Technical Customer Success Specialist to partner with customers after EMR integration go-live. This role drives adoption of technical solutions while managing non-EMR data delivery workstreams. The ideal candidate will have a background in customer success and experience in healthcare IT.

The position offers a salary range of $78,320 - $97,900 per year, with potential for a discretionary bonus, and it includes benefits per company policy.

Qualifications

• 2–3 years of experience in customer success, account management, or healthcare IT roles.
• Experience supporting customers in technical or clinical system environments.
• Understanding of HIPAA and importance of privacy of patient data.

Responsibilities

• Drive adoption of EMR ordering workflows.
• Own customer coordination for non-EMR data delivery workstreams.
• Collaborate with cross-functional teams on enhancements.

Skills

Customer success experience

Technical communication

Healthcare IT expertise

Education

Bachelor’s degree or equivalent experience

Tools

HL7

XML

BAM

VCF

Job description

Foundation Medicine is looking for a Technical Customer Success Specialist to partner with customers after EMR integration go-live. This role drives adoption of technical solutions while managing non-EMR data delivery workstreams. The ideal candidate will have a background in customer success and experience in healthcare IT.

The position offers a salary range of $78,320 - $97,900 per year, with potential for a discretionary bonus, and it includes benefits per company policy.